Service Delivery and Continuous Improvement Manager

We are representing a well-established global brand with strong roots in the manufacturing of high-tech products. The company is recognized for its thoughtful, innovative and sustainable approach to product design and its consistent delivery of quality across markets. Their culture blends warmth and a respect for people, with technical expertise and a vision to make a positive impact on the planet.

To support continued growth in Europe, the organization is launching a new European Business Centre in Riga, Latvia. It will become a core part of the European operational network, supporting various business functions. Apply now and became a part of this newly established organization in Riga.

Key Responsibilities:

• Work with functional owners to define and then report the service delivery for EBS functions (e.g., Finance, Supply Chain), ensuring consistent, high-quality service outcomes.
• Monitor and report on SLAs and KPIs, identifying trends, risks, and opportunities for improvement.
• Collaborate with internal stakeholders to ensure timely resolution of service issues and seamless service continuity.
• Lead Lean, Six Sigma, Kaizen, or similar improvement initiatives, ensuring measurable impact on service performance and cost efficiency.
• Facilitate workshops, training, and coaching sessions to embed a culture of continuous improvement and build internal capability.
• Collaborate with process owners and service delivery teams to redesign workflows, eliminate waste, and introduce automation where feasible.
• Monitor, track, and report on improvement metrics, ensuring benefits are realized and sustained.
• Align with enterprise-wide process excellence teams, ensuring EBS improvements are consistent with organisational standards and best practices
• Implement and embed service management frameworks such as ITIL or equivalent to strengthen governance and service discipline.
• Lead customer engagement and feedback initiatives, ensuring the EBS remains responsive, transparent, and customer-centric.

Requirements:

• Proven experience in service delivery or operations management, within shared services or global business services environments.
• Strong operational management and service delivery leadership skills.
• In-depth understanding of service management frameworks (e.g., ITIL, COBIT) and associated tools. ITIL Foundation or equivalent Service Management certification preferred.
• Demonstrated experience in improving service performance.
• Excellent communication, negotiation, and stakeholder management abilities.
• Strong analytical and problem-solving mindset with experience in process optimization.
• Bachelor’s degree in Business Administration, Information Technology, or a related discipline

What the Company offers:

Opportunity to gain professional experience in an international company.

A wide range of employee benefits and bonuses - health insurance, local budget for well-being.

Monthly salary: 3500 - 4333 EUR Gross (based on experience and competences).

Working place & mode: Riga, hybrid work.

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